FAQ

Orders & shipping

How long does shipping take?

Orders are processed within [X-Y business days]. Delivery to the United States then takes [X-Y business days]. You'll receive a tracking link by email as soon as your order ships.

Do you charge for shipping?

[Shipping rates / free-shipping threshold, e.g. free US shipping on orders over $X]

Do you ship outside the United States?

We currently ship to the United States. We're working on the UK, Canada and Australia, so stay tuned.

Will I pay import duties?

[Confirm once supplier shipping method is set: e.g. All US prices include duties, so there's nothing extra to pay on delivery.]

Returns

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. See our Refund Policy for details.

My item arrived damaged. What should I do?

We're so sorry. Email us at [support email] within 7 days of delivery with your order number and a photo, and we'll make it right.

Using your Halo LED Light Mask

How often should I use it?

Use it for about 10 minutes, 3 to 5 times a week, on clean, dry skin. Consistency is what helps skin look its best over time.

When will I see a difference?

Everyone's skin is different. Many people enjoy a fresher, more rested look after a few weeks of regular use.

Can I use it with my skincare?

Yes. Use the mask on clean, dry skin, then apply your serum and moisturizer afterwards. Our Dewy Collagen Gel Masks make a lovely finishing step.

How do I charge and clean it?

Charge with the included USB cable. [Charging time and battery life: confirm with supplier] Wipe the inside with a soft, dry or slightly damp cloth after use. Never submerge it in water.

Safety

Is LED light safe for my eyes?

Always wear the included eye protection and keep your eyes closed during sessions. Stop if you feel any discomfort.

Who should not use Kiratelle devices?

Please don't use our devices if you are pregnant, epileptic, photosensitive, have a pacemaker or other implanted electronic device, or are taking medication that causes light sensitivity. If you have a skin or medical condition, ask your doctor first.

Are Kiratelle devices medical devices?

No. Kiratelle products are cosmetic beauty tools designed to help skin look its best. They are not intended to diagnose, treat, cure or prevent any disease.