Refund Policy

Last updated: [date]

30-day returns

We want you to love your Kiratelle ritual. If you're not happy, you can return eligible items within 30 days of delivery for a refund to your original payment method.

Eligibility

Items must be unused, in their original packaging, with all accessories included.
For hygiene reasons, opened skincare (Dewy Collagen Gel Masks, Veil Skin Tint) can only be returned if unopened and sealed.
Gift cards and items bought on final sale can't be returned.

How to start a return

Email [support email] with your order number and the item(s) you want to return.
We'll reply within [X business days] with return instructions and the return address.
Please don't send items back without contacting us first; returns sent to the wrong address can't be processed.

Return shipping

[Who pays return shipping: e.g. Return shipping is paid by the customer unless the item arrived damaged or faulty.]

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within [X business days]. Your bank may take a few extra days to post it.

Damaged or faulty items

If your item arrives damaged or stops working within [warranty period, e.g. 12 months], email [support email] with your order number and a photo or short video. We'll send a replacement or a full refund.